Accelerate agent skill development and coaching with AI Auto QA

Your agents are the front line of your business. Their poor performance affects your sales and customer experience. Use Auto QA AI to evaluate 100% of their interactions and get action plans to improve their skills.

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dashboard of AlloIntelligence quality assurance solution

Better Quality Assurance, better experience

Opportunities

Upskill your Agents with AI Insights

Cut costs

Improve your quality assurance processes with AI

Go faster

Streamline the evaluation process

A solution for the team and the leaders

For the QA Leaders

Monitor the quality of your agents' interactions. For all your contact points, AlloIntelligence analyzes conversations between agents and customers to provide a handling score based on a performance grid.

Improve agent performance. Track agent performance by topic to guide coaching.

Save hours. AlloIntelligence takes care of the double listening of 100% of the conversations and allows you to program alerts according to personalized criteria.

For the QA Teams

Real-Time Coaching. Effortlessly recognize the actions that result in the most favorable and unfavorable customer experiences. Implement effective workflows and macros immediately for your agents.

Detect Patterns & Analyze Insights. Pinpoint the underlying factors causing customer discontent - whether it is a person, product, or policy - by examining compiled conversation data.

make the choice of performance

Let AI Evaluate 100% of Your Customer Conversations for You.

Thanks to our expertise in conversational AI, you can track the metrics of 100% of your agents' conversations.

Monitor standard efficiency metrics such as initial response time and average handling time.
Enhance customer satisfaction by collecting conversational quality scores
Control the compliance of agents to your quality grids