AI Conversation Intelligence

AI Conversation Intelligence for Contact Center

AlloIntelligence analyses 100% of your agent-customer conversations, uncovering insights to drive revenue growth, improve operational efficiency and mitigate compliance risk.

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Get the Most Out of Your Customer Conversations

Customer / Agent Conversations Analysis,

Exploit, Monitor, and Automate Every Conversation.

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Quality Monitoring,

AI Evaluate 100% of Your Customer Conversations.

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Understand

Understand what your customers think about your company and what matters to them.

Drive growth

Uncover the root causes of the barriers to sales conversion and growth, and take action to address them.

Improve quality

Replicate assignments across your team by identifying agent shortcomings and best practices.

Conversations analysis

Analyze every conversation instantly and implement ROI-focused strategies

Understand the top topics of satisfaction and dissatisfaction of your customers in a very fine detail. Discover your customers' irritations and their recommendations to implement action plans.

Analyse multi touch point - calls, tickets, mails, WhatsApp...

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Quality Assurance

Generate performance scores and obtain information for coaching

Reduce the time it takes to double-tap calls and monitor tickets by using AlloIntelligence, which analyzes 100% of conversations between your agents and customers.

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Tailor-made models

We Fine-tune Large Language Models (LLMs) to give you the Best Performance on the Market.

Based on state of the art models, we refine the understanding models to fit the language of your customers and your environment.

Classify

Tag every customer interaction by topic and sentiment automatically

Analyse

Understand all iteration topics and their satisfaction

Quality Monitoring

Monitor the quality of your agents' care with the NLP

Action plan

Make decisions based on in-depth customer knowledge

Our clients get results

Answer 100% of customer requests in real time
Increase your knowledge of support sollicitations
Streamline customer support costs

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600%

a cost-effective solution with a 600% ROI

93%

accuracy in identifying needs

43%

reduction of your agents' workload

20%

reduction in Average Handling Time (AHT)

"At Club Med, calls represent a very important business lever. AlloIntelligence analyzes all calls to provide us with an understanding of customer irritations and to implement action plans. The analysis is very fast, rich and very relevant. The reactivity and flexibility of the teams is very valuable."

Siddhartha Chatterjee

Chief Digital Officer, Club Med

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