Contact center AI for a world that will always need humans
The future of customer service is AI-human collaboration. AlloBrain is the only Contact Center AI platform built for it.
Request a demoCustomers
AlloBrain customers include SNCF Connect, Club Med, Royal Commission for Riyadh City, Schneider Electric, Groupe ADP, FDJ United, Sofinco, La Poste, Intelcia, Crédit Agricole, Bank Albilad, GGVie, Leroy Merlin, Emma, BUT, RED by SFR, Génération, Outsourcia.
What AlloBrain knows
People prefer people
Most vendors sell a future where bots replace everyone, but some interactions will always need a human touch.
Fragmentation kills value
AI agents, conversation intelligence, coaching, quality monitoring, and automation can’t be siloed.
ROI must come first
Most platforms ask you to buy more software and hope for future results. Not us.
What AlloBrain offers
Humans and AI working in tandem
Most AI vendors try to replace people, but the best results come from a hybrid model. In AlloBrain, AI and humans continuously trade work based on the task.
- Start
AI answers
“Welcome to InsurDirect, how can I help?” The AI resolves the routine part of the request inside your systems, 24/7.
Human validates
On a critical step (a refund, a contract change), the agent gets an alert and approves the AI’s answer live, without taking the call.
Human takes over, AI assists
When the customer wants a human, the agent picks up the same conversation with full context. The AI now finds answers and writes the summary.
One unified platform for AI-human partnership
Every contact center capability happens in a shared workspace. Each conversation makes the next one better, and your entire org can easily align.
- My direct debit failed and I’ve been charged a fee.
- AlloBrain
I can see it: the payment bounced on the 3rd. I’ve removed the fee. - Could I move the payment date too?
- AlloBrain
Absolutely, let me work on that…
Payment exception
The refund sits above what the AI settles on its own.
- Validate
- Take over
- Instruct
- Transfer
Agent
“Let me see what I can do about that date.”
Fee waiver: one per 12 months. None used on this account.
Found in Billing policy · in 0.3s
- Read out
- Details
- Greeting and identification
- Needs correctly identified
- Upsell moment missed
One platform for the whole chain, in production at leading enterprises
- Trigger
- Reschedule order
- Answer
Turn complex journeys into executable workflows
AI agents take real actions in your CRM, back office, and booking tools, so the flow completes instead of stalling at a hand-off.
Knowledge1,284 passages
“No waiver used in the last 12 months.”
3 matched · in 0.3s
Every answer comes from your verified content
AlloBrain ingests your knowledge (help centers, PDFs, internal docs), chunks it, and retrieves only the relevant pieces in real time.
Smart script3 of 4
- Identity verified
- Reason captured
- Mandatory disclosure
No more searching. No more awkward silences.
Connected to your knowledge, tools and APIs, Live Assist anticipates and guides the agent in real time, in 180+ languages.
Handover context
- Reason
- Refund request
- Sentiment
- Frustrated
- Handled
- Fee removed
Takeover with full context
When the AI hands over, the agent sees the contact reason, sentiment, customer details, and what the AI already did.
CriteriaConfidence
- Compliance disclosureHigh
- Solution offeredHigh
- Tone and empathyAdjusted
Scored the way your best supervisor would, then coached
Supervisors adjust any score with a required comment, and every correction becomes a rule that re-scores every similar call. Coaching starts from real conversations, not generic training.
Agent cockpit3 AI
- Customer callSpeaking
- ComplianceWatching
- Follow-upDrafting
One human, several AIs on the line
Tomorrow's agent runs a cockpit: one AI talks to the customer, another checks compliance, a third preps the follow-up. The human steps in where judgement is needed.
If we don’t deliver ROI, you don’t pay us
Contact centers should drive revenue. We’re committed to your business outcomes and stand behind our results.
Learn more“The AlloBrain solution is highly effective, and we quickly saw the benefits for our business. It allows us to gain consistency, efficiency, and service quality, while keeping the human at the center of the relationship.”
Laetitia Dillies & Olivier ClaeysData & AI Office · Groupama Gan Vie 
Trusted by regulated enterprises across Europe, North Africa and the Middle East
“Understanding our customers at scale and providing an unmatched experience was our north star. Traditional methods just couldn't cope.”
Siddhartha ChatterjeeChief Digital Officer · Club Med
- Customer churn from acting on the voice of every customer
- −35%Customer churn from acting on the voice of every customer
- Time to full agent performance
- 4 months → 3 weeksTime to full agent performance
- Sales conversion on coached calls
- +15 ptsSales conversion on coached calls
- Unanswered calls once AI agents absorb the routine
- 35% → 5%Unanswered calls once AI agents absorb the routine
- Saved in one year through call volume reduction
- €1.6MSaved in one year through call volume reduction
AlloBrain connects to all your tools
AlloBrain integrates with Microsoft Dynamics, Genesys, Intercom, SAP, Salesforce, Talkdesk, Cisco, HubSpot, NICE, Zoho and Zendesk.
Built for the people who can’t take chances
Insurers, banks, utilities and public services are the hardest buyers in the market. They are also the ones running AlloBrain in production.
European by construction
GDPR and the EU AI Act are the ground we were built on, not a compliance layer added afterwards.
Your data stays where you are
Data residency in the region you operate in, so conversations never leave the jurisdiction that governs them.
Certified for regulated markets
SAMA-certified in Saudi Arabia, and deployed inside insurers, banks, utilities and public services.
Sovereignty, not a trade-off
The first criterion our largest clients test us on, and the reason they can run us in production.
FAQs
- Does AlloBrain replace our agents?
- No. The AI answers in the first second and resolves the routine end to end. The moment a request needs judgement, it goes to a person who arrives with full context: the reason, the history, the sentiment, and what the AI already did. While the human speaks, the AI keeps working: it finds answers and writes the summary. And while the AI speaks, your team can validate a critical answer or take over, live. Where that line sits is yours to set, use case by use case. It is a setting, not a reorganization.
- How is this different from buying four separate tools?
- Point solutions stop at their own report. Here, one platform runs the conversation and everything around it, on one data loop: what live assist detects during the call feeds the post-call evaluation, a supervisor's correction becomes a rule that re-scores every similar call, and what your best agents do is suggested to the others the next day. Analysis feeds action, action produces new material, so performance compounds instead of plateauing.
- How long before it is live?
- The first capability is live in days: real-time agent assistance runs without telephony integration. Full production value lands in three to six weeks, because the models arrive pre-trained on 20+ sectors, so your classification plans, evaluation grids and call scenarios start from a working baseline rather than a blank page.
- Which channels and languages does it handle?
- Voice and text: calls, email, WhatsApp, Messenger and web chat, in 180+ languages including local dialects. Analysis is held at production grade: 95% accuracy, audited by humans line by line, and every score shows the exact passage in the conversation behind it. When the AI is not sure, it says so and hands the call to a human reviewer instead of inventing a rating.
- Will it work with the tools we already run?
- Yes, and it acts inside them. Connectors cover the major contact-center platforms (Genesys, NICE, Avaya, Amazon Connect, Cisco) and 150+ customer service tools by API, including Salesforce, Zendesk, HubSpot, SAP and Zoho. AI agents complete real actions in your CRM, back office and booking systems, so a journey finishes instead of stalling at a hand-off. For anything without a connector: REST API, webhooks, SIPREC and SFTP.
- Where does our data live, and how are you regulated?
- Conversations stay in the region that governs them: EU hosting for European clients, in-Kingdom hosting for Saudi clients. GDPR and the EU AI Act are the ground we were built on rather than a compliance layer added afterwards, with human oversight and traceability designed into the relay, and we are SAMA certified by the Saudi Central Bank for financial institutions in the Kingdom.
