conversation analysis solution

Analysis and create value from your customers discussions

Maximize your customer insight and understanding by analyzing 100% of their interactions and messages.

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screenshot of AlloIntelligence Dashboard

Better knowledge, better decisions

100%

of your multi-channel conversations are analyzed

Improve

Leverage in-depth knowledge of your customers to improve their experience

94%

accuracy in identifying customer needs

Des supers pouvoirs en temps réel

Understand at a very fine level all the exchanges with your customers

More than a sentiment analysis, AlloIntelligence provides a detailed understanding of your customer interactions. Understand their satisfaction and complaint issues, their suggestions and recommendations, all with a degree of urgency and follow-up over time.

At a glance

AlloIntelligence provides you with a global understanding of your customer exchanges with weekly summaries and a detailed view of sub-categories on a 1-click dashboard.

Make informed decisions
Gain global understanding
No spreadsheet
No technical knowledge required

Identify trends in customer interactions

What are our customers' reasons for contact?
What are the new trends?
How to improve the payment stage?
How to retain occasional customers?

AlloIntelligence provides all the answers to your questions by using 100% of the information from your exchanges with your customers and their feedback.

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Simply fast.

Simply and quickly connected to all your sources.

Connect AlloIntelligence to all your customer data sources:

Customer / employee feedback tools
Incoming and outgoing calls
Ticketing, After-Sales Service
Chatbot tools

Get insights

Identify areas for improvement

All the insights provided by AlloIntelligent make it the best assistant to improve your customer service performance.

Reduce the number of inbound calls by having a better knowledge of their reasons

Improve your customers' satisfaction

By saving hundreds of hours of analysis, you can spend more time solving the problems your clients face and coaching advisors to ensure better support.