Every customer, understood
Custom analyses on 100% of conversations, across every channel, plus feedback customers give by voice. Contact reasons, sentiment per topic, and the themes you didn’t anticipate, in one dashboard.
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- Billing & direct debit+12
- Delivery delays+4
- Plan changes−3
2M+ conversations analyzed daily · 180+ languages
Customers
AlloBrain customers include SNCF Connect, Club Med, Royal Commission for Riyadh City, Schneider Electric, Groupe ADP, FDJ United, Sofinco, La Poste, Intelcia, Crédit Agricole, Bank Albilad, GGVie, Leroy Merlin, Emma, BUT, RED by SFR, Génération, Outsourcia.
Custom analyses
Define exactly what to extract: contact reason, underlying reason, sentiment per topic, whether a solution was offered. One result per conversation or several, every field linked.
Monitored topics and spontaneous themes
Your classification plan, plus what the AI discovers on its own. Trending topics flagged by change versus the previous period and marked when they’ve never come up before.
Every source, one place
Calls, emails, tickets, chat, WhatsApp, voice feedback, and public social posts and reviews. 1000+ pluggable data sources.
Social listening
What customers tell everyone else, next to what they tell you
Public posts, comments, and reviews run through the same custom analyses as your calls and tickets: contact reason, sentiment per topic, trending themes. One dashboard for every channel, private and public, with an alert when a topic spikes.
- Every social network and review platform, plugged next to your contact channels
- Spikes flagged within the hour, with the posts behind them
- AI drafts the public reply, your team approves it
SocialLast hour
@customer “Third day without my order and no answer on the phone.”
- Reason
- Delivery delay
- Sentiment
- Negative
- Reach
- High
Suggested replyDrafted, awaiting approval
“We’re sorry, that’s not the experience we want. We’ve located your order and sent you a private message to sort it out today.”
- Approve
- Edit
- Assign
Dashboards and alerts
Views your team actually uses
Build a general overview or an agent-performance focus from a widget library or from scratch. Filter on any attribute, analysis result, or theme; save quick-access filters; alert on any metric.
DashboardCustomer care
Quick-access filters
- All
- Billing
- Detractors
Conversations
12.4k
Last 7 days
Positive
62%
+4 pts
Top theme
Billing & direct debit
Co-pilot
From ‘billing is up’ to the three reasons why
Ask the co-pilot and it returns the recurring issues (double charges, refund requests, misunderstandings), the example conversations, and how agents scored on those calls.
- Qualitative depth without reading transcripts
- Links customer feedback to agent performance
Co-pilotVoice of Customer
Why is billing up 12% this month?
Recurring issues
Conversations
- Charged twice after a retry41
- Refund not received28
- Pro-rata not understood19
Voice Feedback
Surveys people actually answer
Customers say five times more by voice than in a written questionnaire. They leave feedback in seconds; the same custom analyses structure it; promoters become public reviews and detractors get a personalized answer.
- 4× more feedback collected
- Enrich your CRM with what customers tell you
- Boost your e-reputation on Google and Trustpilot
Voice feedbackAfter the call
0:12“The app kept logging me out when I tried to upload the photos.”
Extracted
- Reason
- Claim upload
- Underlying reason
- Document size limit
- Sentiment
- Negative
- Effort
- High
Written back to the contact record
Tailor-made models
Fine-tuned to your language and your sector
Models pre-trained on 20+ sectors, adapted to your vocabulary and contact reasons, so classification plans start from a baseline instead of a blank page.
Classification planTravel & leisure
Pre-loadedContact reasons
Share of volume
Booking & availability29%
- Change dates
- Room type
- Group booking
Payment & deposit22%
- Instalment plan
- Refund status
On-site experience19%
Transfers & flights14%
Your own reasons on top
Compounding, not decaying
Satisfaction stays in the loop
What customers say after the call, by voice or in the conversation itself, feeds the evaluation grids, the coaching, and the AI agents’ knowledge. Understand feeds Control feeds Resolve.
What teams see
- Know what your customers think and what matters to them
- Uncover the root causes of barriers to conversion
- Detect weak signals before they’re churn
- conversations analyzed daily · 180+ languages
- 2M+conversations analyzed daily · 180+ languages
- more feedback collected by voice
- 4×more feedback collected by voice
- more information in voice feedback than text
- 5×more information in voice feedback than text
- pluggable data sources
- 1000+pluggable data sources
“At Club Med, calls represent a very important business lever. AlloIntelligence analyzes all calls to provide us with an understanding of customer irritations and to implement action plans. The analysis is very fast, rich and very relevant.”
Siddhartha ChatterjeeChief Digital Officer, Club Med