AI behind the scenes. Humans at the center.
Live Assist listens to the call in real time, hands the agent the right answer before they have to search, and writes the summary while they’re still talking. No screen-switching, no hold music, no after-call paperwork.
Request a demo
Agent
“Let me see what I can do about that date.”
Fee waiver: one per 12 months. None used on this account.
Found in Billing policy · in 0.3s
- Read out
- Details
Customers
AlloBrain customers include SNCF Connect, Club Med, Royal Commission for Riyadh City, Schneider Electric, Groupe ADP, FDJ United, Sofinco, La Poste, Intelcia, Crédit Agricole, Bank Albilad, GGVie, Leroy Merlin, Emma, BUT, RED by SFR, Génération, Outsourcia.
Before the call
New agents take live calls from day one, guided in real time. Proficient twice as fast.
During the call
Live transcription, smart suggestions, smart scripts. The right answer appears before the agent looks for it.
After the call
Summary, contact reason, and next steps in the CRM the moment it ends. Then the evaluation starts with more than a transcript.
Handover
Takeover with full context
When the AI hands over, the agent sees the contact reason, sentiment, customer details, and what the AI already did. Nobody repeats themselves.
HandoverFull context
0:48- Contact reason
- Claim status
- Sentiment
- Frustrated
- Customer
- Policy 4471 · 6 years
What the AI already did
- Verified the caller's identity
- Pulled the claim record
- Take over
- Transcript
During the call
No more searching. No more awkward silences.
Connected to your knowledge, tools and APIs, Live Assist anticipates and guides the agent in real time, in 180+ languages. A contextual chat already knows the call, so agents ask complex questions without re-explaining.
- Smart suggestions tailored to the live conversation, in 180+ languages
- Mandatory steps kept in the flow, and verified after the call
Agent
“Let me see what I can do about that date.”
Fee waiver: one per 12 months. None used on this account.
Found in Billing policy · in 0.3s
- Read out
- Details
After the call
The call ends. So does the paperwork.
Summary and qualification are written during the call and pushed to Salesforce, Zendesk, or your CRM at hang-up. Two deployment options: Copilot 360 (full live support) or after-call focus (no live interface, just the admin gone).
- ACW cut from minutes to seconds
- Standardized entries, zero re-entry
- Summary visible in the call’s evaluation
Wrap-upCall ended
During the callSummary
Caller moved house on the 3rd. Address updated on both policies; billing date left unchanged at her request.
- Contact reason
- Change of address
- Outcome
- Resolved, no callback
- Next step
- Confirmation email sent
Written requests
The same assist, in writing
Live Assist is not voice-only. On emails and written requests, the AI drafts the answer from your knowledge bases and procedures; the agent reviews, adjusts, and sends. This is how citizen feedback is answered in France's Services Publics+ program, by 4,000+ agents across 52 public service networks, including Assurance Maladie.
- A draft in under a second, grounded in your procedures
- The agent stays the author: review, adjust, send
- Response time at the DITP: from 19 days to 3
Written requestServices Publics+
Draft ready · 0.8sCitizen feedback
“I sent my file three weeks ago and heard nothing since.”
Suggested draft
“Your file was received on the 12th and is being processed. Here is what happens next, and the date by which you will have a decision.”
- Review & send
- Edit
- 82% agent satisfaction
- 38,500 experiences handled in 2024
Instant deployment
Runs without telephony integration
Hours to deploy, zero friction for IT. Compatible with leading CCaaS, CTI, and CRM environments; our team validates yours during a feasibility review.
Feasibility reviewYour environment
Hours to deploy- CCaaSGenesys CloudDetected
- CRMSalesforceConnected
- SoftphoneBrowserNo change
Compounding, not decaying
What Live Assist detects, the rest of the platform reuses
Contact reason, sentiment, and metadata captured live feed the evaluation grids and custom analyses after the call, and the Live Assist summary shows up in the evaluation detail. The data flows.
What teams see
- Instant deployment, without telephony integration
- Removing friction and silences during live calls
- Automatic analysis of 100% of conversations
- time spent searching for information
- −60%time spent searching for information
- average handling time via after-call automation
- −2 minaverage handling time via after-call automation
- faster onboarding for new agents
- 2×faster onboarding for new agents
- to deploy, no telephony integration
- Hoursto deploy, no telephony integration
−30%
Average handling time on assisted calls at Intelcia, where the gap between the newest and the most experienced advisers narrowed.