Platform
One platform for the whole chain, in production at leading enterprises
Live during the conversation, and after it ends. Every capability feeds the others, so performance compounds instead of decaying.
Request a demoAssist
Live Assist
The right answer before the agent has to search, paperwork done at hang-up.
Control
Quality Monitoring
Every conversation scored against your grid, calibrated on benchmark calls.
Understand
Voice of Customer
Contact reasons, sentiment per topic, and the themes you didn’t anticipate.
Back to the first. Every conversation trains the platform.
Live during the conversation
The relay
AI answers, resolves, hands over with full context, assists the human live, takes back the close for one-click validation. Never AI alone, never the human alone.
- Voice and text
- Critical alerts: validate, take over, instruct, transfer
- <200ms real-time latency
After once the call ends
The learning
Summary and CRM written automatically. Every conversation scored against your evaluation grid and mined for topics, sentiment, and the themes you didn’t anticipate.
- 100% of conversations, all channels
- Dashboards, alerts, and a co-pilot that connects customer feedback to agent performance
- Every exchange trains the AI agents and the coaching
- Confidence on every rating: when the AI is not sure, a human decides
You set the cursor between AI and human, use case by use case
Some requests are fully automated. Some always reach a person. Most sit in between, and where they sit is a setting, not a rewrite. Workspaces per team or brand share knowledge bases and data sources without sharing each other’s analyses.
Learn moreWorkspaces:RetailInsurance
- Status request
- Appointment booking
- Payment dispute
- Account change
- Complaint
- Vulnerable customer
Coaching that starts from the agent’s own calls
Every conversation is already analyzed from two angles, agent performance and what the customer said. That is enough to name what an agent should work on and how, where their strengths are, and which call reasons they handle most comfortably.
For the agent, in their own space
- Their key KPIs, tracked over time
- A copilot to dig into an improvement area, and voice simulations to practice it before the next call
- Every report that concerns them, in the same place
For the team leader
- A report on the team or on one person, generated for them, with the improvement areas to follow over time
- KPIs and progression, so upskilling is visible rather than assumed
- An action plan per agent
Built for enterprise from day one
- production-grade accuracy, human-audited
- 95%production-grade accuracy, human-audited
- native languages, including dialects
- 180+native languages, including dialects
- to production value
- 3 to 6 wksto production value
- real-time latency
- <200msreal-time latency
Trust & compliance
Sovereignty is the first question our largest clients ask.
Built in Europe for regulated enterprises across Europe, North Africa and the Middle East, with a human able to step in at every point of the relay.
EU AI Act ready
Human oversight, transparency, and traceability designed into the relay, not bolted on.
GDPR
No personal data stored without an explicit contractual agreement. Full audit trail on every evaluation.
Data residency
EU hosting for European clients, in-Kingdom for Saudi clients. AI models operated in EU regions with zero retention.
SAMA certified
Certified by the Saudi Central Bank for financial institutions in the Kingdom.
AlloBrain connects to all your tools
Plugged on top of your CCaaS, CRM, and back office today. 150+ integrations and an API for the rest.
Request a demo
AlloBrain integrates with Genesys, Salesforce, NICE, Avaya, Zendesk, Talkdesk, Intercom, HubSpot, SAP, Cisco, Microsoft and Zoho.
