Built for regulated conversations
Deliver premium customer service with AlloBrain for insurance and banking
Insurers and banks run AlloBrain to automate the routine with identity checks built in, keep every mandatory disclosure in the flow, and prove compliance on 100% of calls. EU AI Act ready, GDPR by design.
Customers
AlloBrain customers include SNCF Connect, Club Med, Royal Commission for Riyadh City, Schneider Electric, Groupe ADP, FDJ United, Sofinco, La Poste, Intelcia, Crédit Agricole, Bank Albilad, GGVie, Leroy Merlin, Emma, BUT, RED by SFR, Génération, Outsourcia.
The routine, automated with identity checks built in
Claim status, card opposition, appointment booking: resolved 24/7 inside your systems, with verification steps in the flow.
The regulated moments stay human
Agents take the complex conversations with full context, and smart scripts keep mandatory disclosures and consent steps in the flow.
Every disclosure, verified on every call
Compliance criteria scored on 100% of conversations, with the exact passage behind each rating and a full audit trail.
“The AlloBrain solution is highly effective, and we quickly saw the benefits for our business. It allows us to gain consistency, efficiency, and service quality, while keeping the human at the center of the relationship.”
Built for the sector
Start from a sector baseline, not a blank page
Our AI models are pre-trained on insurance & banking vocabulary and contact reasons, so classification plans, evaluation grids, and callbot scenarios start from a sector baseline instead of a blank page.
Insurance & banking
Contact reasons
Share of volume
- Claims31%
- Policy & contract24%
- Payments & direct debit18%
- Card opposition11%
Automate service
Automate policyholder requests with AI Agents
Provide prompt and accurate responses to policyholder inquiries 24/7. Automate routine queries such as claim status, card opposition, and appointment booking, with identity checks built into the flow.
- Multichannel: call, email, WhatsApp, Messenger
- Multilingual: 180+ languages
- Human-like experience, without the waiting time
Automate phone answering with a conversational callbot
Callbot“I'd like to check my claim”
Answer on any channel with a multichannel assistant
Assistant
- Call
- Messenger
Identity, history and the answer carry across, so nobody repeats themselves.
180+ languages
Agent AI assistance
Respond to customers better with AI assistance
When a customer calls or is transferred by the callbot, the agent has the full context of the call, information about the customer, and help answering. Smart scripts keep mandatory disclosures and consent steps in the flow, and Quality Monitoring verifies them afterward.
Agent
“Let me see what I can do about that date.”
Fee waiver: one per 12 months. None used on this account.
Found in Billing policy · in 0.3s
- Read out
- Details
Understand
Analyze 100% of conversations, turning unstructured data into insight
Achieve complete clarity on every interaction across all touchpoints. Complaint reason, underlying reason, and sentiment extracted from every channel; compliance criteria scored on 100% of calls with an audit trail.
- Claim status+9
- Policy & contract+3
- Payments & direct debit−4
- Card oppositionnew
Listen to the real voice of your customers and drive outcomes
Use voice-based feedback to understand the policyholder experience. Connect feedback analysis to your CRM to enrich customer information and drive personalization.
“The app kept logging me out when I tried to upload the photos.”
Extracted
- Reason
- Claim upload
- Underlying reason
- Document size limit
- Sentiment
- Negative
- Effort
- High
Cas d’Or de l’Expérience Client Assurance 2026
Two Golds and the Grand Prix, with Groupama Gan Vie and Intériale
- of member requests at Intériale resolved fully autonomously
- 36%of member requests at Intériale resolved fully autonomously
- satisfaction on the Intériale assistant
- 4.7/5satisfaction on the Intériale assistant
Trust & compliance
Sovereignty is the first question our largest clients ask.
Built in Europe for regulated enterprises across Europe, North Africa and the Middle East, with a human able to step in at every point of the relay.
EU AI Act ready
Human oversight, transparency, and traceability designed into the relay, not bolted on.
GDPR
No personal data stored without an explicit contractual agreement. Full audit trail on every evaluation.
Data residency
EU hosting for European clients, in-Kingdom for Saudi clients. AI models operated in EU regions with zero retention.
SAMA certified
Certified by the Saudi Central Bank for financial institutions in the Kingdom.
API connected to 150+ customer service tools
Integrated with your internal solutions: plugged on top of your CCaaS, CRM, and back office today, with an API for the rest.
Request a demo
AlloBrain integrates with Genesys, Salesforce, NICE, Avaya, Zendesk, Talkdesk, Intercom, HubSpot, SAP, Cisco, Microsoft and Zoho.