What changed, and by how much
Airports, railways, banks, insurers, retailers and public services run their customer conversations on AlloBrain. Every story below names the client, the sector, and the numbers the work moved.
- Customer stories
- 15
- Sectors
- 8
Transport
How does ADP automate 55% of its inbound calls with AlloBot?
- of calls are answered automatically
- 55%of calls are answered automatically
- decrease in the dropout rate
- 32%decrease in the dropout rate
- decrease in average handling time (AHT)
- 20%decrease in average handling time (AHT)
- First Contact Resolution
- 81%First Contact Resolution
More customers
All customer stories
By sector:
Bank / Insurance
From quality monitoring to the augmented agent: how Groupama Gan Vie guides its advisers in real time
- of intent detections by AI validated by experts
- 98%of intent detections by AI validated by experts
- of AI call summaries validated after review by business experts
- 92%of AI call summaries validated after review by business experts
Bank / Insurance
The challenge of 24/7 member relations via a truly omnichannel AI
- of requests resolved autonomously and completely, with zero wait time
- 36%of requests resolved autonomously and completely, with zero wait time
- satisfaction score measured on the chatbot channel
- 4.7/5satisfaction score measured on the chatbot channel
Hospitality
Club Med Optimizes Customer Interactions with AlloBrain, Slashing Information Search Time by 60%
- Conversations already managed across Brazil, France, Singapore, Malaysia, the UK, Belgium and Switzerland
- 30K+Conversations already managed across Brazil, France, Singapore, Malaysia, the UK, Belgium and Switzerland
- Inbounds from WhatsApp messages that receive an instant first answer from the AI in Brazil
- 40%Inbounds from WhatsApp messages that receive an instant first answer from the AI in Brazil
Retail
BUT improves the reputation of its stores with AlloReview
- average increase of BUT stores rating on Google
- +0,5ptsaverage increase of BUT stores rating on Google
- the proportion of Google reviews with comments has increased, increasing the SEO ranking
- SEOthe proportion of Google reviews with comments has increased, increasing the SEO ranking
Education
Smarter Student Support with ChatBot for Studi
- conversations handled per month
- 10,000+conversations handled per month
- fewer repetitive requests for human agents
- 70%fewer repetitive requests for human agents
Public sectorDITP Boosts Response Efficiency with AlloBrain: From 19 to 3 Days
- to respond to queries
- From 19 to 3 daysto respond to queries
- of agents satisfied
- 82%of agents satisfied
Retail
Emma improves her Trustpilot rating with AlloReview
- in 5 months Emma has gained 2.5 points on Trustpilot
- +2,5 pts /5in 5 months Emma has gained 2.5 points on Trustpilot
- more customer information collected
- 12xmore customer information collected
Bank / Insurance
Bank Albilad Turns Customer Feedback into Action
- weeks set up
- 3weeks set up
- of negative comments now reported: Improved responsiveness thanks to alerts
- 20%of negative comments now reported: Improved responsiveness thanks to alerts
Real estateLinkCity reduces customer churn by 35% with AlloReview
- reduction in customer churn
- 50%reduction in customer churn
- more customer returns collected
- 4xmore customer returns collected
Bank / Insurance
Parachut Insurance collects post-call customer feedback
- CSAT improvement of 1.2 points in 5 months
- +1,2ptsCSAT improvement of 1.2 points in 5 months
- more feedback collected
- 5xmore feedback collected
Industry
Schneider Electric optimizes its customer service with AlloIntelligence
- faster problem identification
- 7xfaster problem identification
- faster resolution time of a service ticket
- 23%faster resolution time of a service ticket
Transport
AlloReview helps SNCF collect 3x more customer feedback
- more feedback collected compared to the original questionnaire
- 3xmore feedback collected compared to the original questionnaire
- more areas for improvement detected
- 15xmore areas for improvement detected
Bank / Insurance
Sofinco uses AlloReview to improve its online reputation
- gained on Trustpilot rating in 5 months
- +2.2ptsgained on Trustpilot rating in 5 months
- average rating of reviews shared on Trustpilot via AlloReview
- 4,3/5average rating of reviews shared on Trustpilot via AlloReview
Most customers start with one use case
Prove ROI there, then expand. If we don’t deliver ROI, you don’t pay us.
